GlobalDWS
AI-powered Solutions to Empower Modern Workplace

With the sudden onset of COVID-19, many organizations shifted to a remote working environment within a fixed timeframe. With many not prepared for this sudden change, the situation posed several hurdles for them. The most significant challenge revolved around ensuring proper collaboration and communication among employees, managers, partners, and customers while ensuring organizations’ produc¬tivity. As an international systems integrator and innovative solutions provider leveraging service robotic hardware, cognitive capabilities, and IoT (Internet of Things) services, GlobalDWS (GDWS) has helped several organizations adopt to the implications that technology imposes to enable seamless communication and reduce the impact on employee productivity.

Primarily focusing on the financial, education, and healthcare sector, the company takes a human-centric approach to build an agile and dynamic workplace to enhance collaboration. “We have extensive experience and knowledge in cutting-edge technologies. This enables us to design and deploy the right solutions to support clients’ business objectives while building long-term partnerships,” says Rami Wehbe, Co-founder and CTO, GDWS.

He goes on to mention that the pandemic has just highlighted the need for better communication, but the collaboration and productivity issues have been looming large in the business realm for some time. The tools and systems that individuals use at homes or universities are often advanced. However, legacy systems or platforms continue to dominate the corporate workplace. This gap between personal and corporate systems becomes an impediment for employees that hinder productivity. That’s why organizations are under pressure to create an agile workplace by implementing the right and advanced tools that enhance employee productivity and engagement. “We help customers build a dynamic workplace by identifying bottlenecks in their processes and then offering tools such as Microsoft Office 365, Microsoft Power Apps, Microsoft Security, Microsoft SharePoint, and Microsoft Teams,” says Wehbe. However, adopting the right tools is just one side of the coin. Most employees often do not fully utilize these solutions owing to a lack of awareness.

That’s why GDWS trains clients’ teams to help them understand how to use those technologies to enhance solution efficiency and productivity.

We aim to deliver integrated digital workplace solutions that empower employee productivity and enhance customer experience to maximize business outcomes

“In essence, we aim to deliver an effective and complete package of solutions to enhance employee productivity and customer experience,” says Wehbe.

Another sector significantly impacted during the peak of the pandemic was senior care. In this industry, individuals were at high risk of getting exposed to the virus. So, the proper and quick disinfection of the workplace became essential. Specialized in AI (Artificial Intelligence), IoT, and service robotics, GDWS addressed the need. They designed and built a disinfection service robot to mitigate the chance of contracting the virus. This disinfection service robot received significant recognition in the Canadian market. “We were rewarded for our service robots by the Canadian government under a government innovation project,” prides Wehbe. Further, its partnership with Microsoft paved the way for leveraging the Microsoft IoT and Microsoft cognitive capabilities—including Microsoft LUIS (Language Understanding) voice interaction and Microsoft Azure Custom Vision—to build and manage these service robots end-to-end.

With such an innovative mindset, GDWS aims to position itself as a leader in Microsoft AIand IoT solutions space. The company believes AI and IoT have tremendous potential to offer advanced solutions to transforming smart buildings and dynamic workplaces. So, they are focusing on leveraging the power of these technologies and integrating them with their services to offer more advanced solutions to gain a competitive edge in the market. “We are dedicated to help customers implement the right solution to support their technical and business strategies by utilizing our knowledge and experience,” concludes Wehbe.