22nd Century Technologies: Enhancing CX with Optimized Solutions
“Although, we leverage a wide range of technologies to help clients improve their services, our goal is to be recognized as a strong Microsoft-focused IT provider and serve more commercial clients alongside government agencies,” states Anil Sharma, CEO at 22nd Century. The company enables clients to deliver enhanced customer experience in a highly secure and cost-efficient manner. 22nd Century’s primary clients—government organizations— have historically been slow adopters of technology, whereas citizens expect faster digital services today. Their key challenge is to innovate within the limits of their budget. Governments must also be able to extract actionable insights based on citizens’ behavior and preferences to stay relevant in today’s data-driven world and provide superior services. 22nd Century comprehensively addresses these pain points, enabling the development of cost-effective solutions, including easy-to-use mobile-friendly applications, which help government organizations better serve their citizens. The company is primarily focused on empowering governments to make sense of all the data that is continually introduced into the public sector and in turn, strengthen their capabilities.
“We further optimize cost savings for governments by helping them move to the cloud with our expertise in Microsoft Azure, as well as Amazon AWS, Google Cloud Platform, and DOD clouds such as the Defense Information Systems Agency (DISA) Cloud,” adds Sharma.
In addition to optimizing costs and improving services, 22nd Century supports numerous mission-critical programs for government organizations and provides 24/7 proactive IT infrastructure monitoring. “With a rise in the number as well as types of cyberattacks today, robust cybersecurity initiatives are paramount to every organization’s core strategy. We provide cybersecurity solutions right from the application design to operation level by combining NIST, DOD’s Defense Manpower Data Center (DMDC) and DISA standards and industry best practices,” says Sharma. 22nd Century has even helped develop a state-of-the-art application using Microsoft technologies, which allows citizens to send real-time mobile alerts to various law enforcement agencies across the US as and when they notice any suspicious or alarming event.
We provide cybersecurity solutions right from solution design to operation level by combining NIST, DOD’s Defense Manpower Data Center (DMDC) and DISA standards and industry best practices
With more than 300 employees—out of a total 2500— certified in various Microsoft technologies, 22nd Century also leverages Azure, Sharepoint, Dynamics 365, .NET, and other Microsoft offering, based on clients’ specific requirements. The company is now focused on making the most of artificial intelligence (AI) and predictive analytics to not only help clients provide better customer experience but also bolster their cybersecurity programs.