22nd Century Technologies: Enhancing CX with Optimized Solutions

New Jersey-based 22nd Century Technologies traces its roots back to the Y2K problem of the late ’90s. It was founded as a single-member company in 1997 to assist organizations that lacked the appropriate technical expertise to tackle the Y2K bug. Over the years, 22nd Century started providing strategic technology, cybersecurity, and application development solutions to insurance, finance, and telecom industries, and later expanded into the public sector. Today, the company supports federal civilian agencies as well as the US Department of Defense (DOD) along with providing IT services to 34 states and more than a hundred local government bodies. Out of 22nd Century’s total contracts worth $700 M so far, federal contracts constitute 60 percent, state and local governments account for almost 30 percent, and the rest comprises various industrial clients. The company collaborates with clients to develop multi-faceted solutions by integrating strategy, innovation, analytics, and process improvements using Microsoft and other technologies.

“Although, we leverage a wide range of technologies to help clients improve their services, our goal is to be recognized as a strong Microsoft-focused IT provider and serve more commercial clients alongside government agencies,” states Anil Sharma, CEO at 22nd Century. The company enables clients to deliver enhanced customer experience in a highly secure and cost-efficient manner. 22nd Century’s primary clients—government organizations— have historically been slow adopters of technology, whereas citizens expect faster digital services today. Their key challenge is to innovate within the limits of their budget. Governments must also be able to extract actionable insights based on citizens’ behavior and preferences to stay relevant in today’s data-driven world and provide superior services. 22nd Century comprehensively addresses these pain points, enabling the development of cost-effective solutions, including easy-to-use mobile-friendly applications, which help government organizations better serve their citizens. The company is primarily focused on empowering governments to make sense of all the data that is continually introduced into the public sector and in turn, strengthen their capabilities.

“We further optimize cost savings for governments by helping them move to the cloud with our expertise in Microsoft Azure, as well as Amazon AWS, Google Cloud Platform, and DOD clouds such as the Defense Information Systems Agency (DISA) Cloud,” adds Sharma.