
(Technology) Leadership for COVID-19


Douglas Duncan, CIO, Columbia Insurance Group
What does COVID-19 have to do with technology? A few weeks ago many would have said very little outside of the HealthTech industry. Because this virus is effectively shutting down our face-to-face activities, technology is taking the forefront for how we mitigate the effect. Suddenly it seems, though in fact the changes have seeped into our business foundations for decades, we have both a crisis and the business work-arounds to mitigate it.
As I sit writing this, I am not watching my team in the Big 12 Tournament. Next week I will not be watching the NCAA tournament. I am not getting ready to fly to an industry conference, and I am not holding a face-to-face workshop to define a critical data architecture. Most certainly I am not conducting my business as usual and it is only looking to worsen for the coming weeks.
While for many this is inconvenient, for those affected and their families, for those with serious impacts to their life and health, for those who are separated from loved ones or whose livelihoods are hurt by this event, it is much more than that. It is a real and impactful life event and I offer my deepest sympathies and support.
But in comparison to all the other risks and threats we face, is the general reaction to the COVID-19 pandemic rational? Are these actions preventing the spread of the virus or are they only preventing future recriminations if no action had taken place? My personal reaction up to this point had been one of skepticism and optimism. Skeptical that this really merits all the media and political attention it has received. Optimistic that any day now people will see reason and things will become more normal. It does not take stock market updates or Oval Office announcements to know my optimism was misplaced.
Does this mean I was wrong in thinking this has been over-hyped? Perhaps so. However, I have come to realize it does not really matter. What is important is to recognize which way the current is flowing and act accordingly. Swim as hard as you want, but the tide will win in the end if you are not smart about setting your course.
Swim as hard as you want, but the tide will win in the end if you are not smart about setting your course
As CIO/CTO, as the leader of the technology of your organization, you must do what you were hired to do. You must lead. Leading does not just mean to ensure you have a Business Continuity Plan in place, adequately cross-trained staff, robust work-from-home capabilities, and a good communications plan. These preparations are the price of entry. No, what is most needed right now from a leader is calmness. Confidence. Assurance that no matter how strong the tide, how swift the current, how gusty the wind – you will navigate through the rough conditions. You need not guarantee you have all the answers to all the possible scenarios that come up. You do not and you will not. But you do need to provide the calm in the eye of the storm that keeps the team focused and the organization on track.
Projecting this type of calmness and confidence can be as simple as looking people in the eye and showing them you have a plan. That your organization is prepared. You should take the time to spell out the planning, explain how it is addressing the issues that you know of, and how you are prepared to assess and deal with the unexpected. Show that you have faith in your people and your organization. Do what leaders do anyway – talk with your people, listen to their concerns, show empathy, and follow-through on what you say.
Today we are in rough weather. Perhaps it is not as bad as we think, maybe it is worse. Whichever the case, we need to provide calm and thoughtful leadership to get through it and come out the other side.
Featured Vendors
TEERHUB TECHNOLOGY PRIVATE LIMITED (TTPL): "Collaboration to Cognitive" a Microsoft Services Providers Journey
Integrated Business Systems: Solutions for Accessing and Leveraging Data in a Mobile and Interconnected World
StratusLIVE: Advancing Nonprofit Success with Relationship-Focused Enterprise CRM Software & Business Intelligence Solutions
Data Systems Analysts: Providing Comprehensive Secure Collaboration Solutions to the Federal Government
Kollective Technology: Software Defined Enterprise Content Delivery Network for Scalable, High Quality Video
Highpoint Technology Group: Crafting Business Enabling Solutions through the Power of Microsoft Technologies
IntelliPoint Technologies, LLC: Enabling Efficient Operations through Dynamics GP and Network Automation
Imaginet: Developing InnovativeSolutions, Gaining Productivity and Visibility of the Microsoft Lands
Strategic CRM: Providing CRM Insights, Enhancing Customer Experience, and Promoting Channel Optimiza
Time Saver Technologies: Enabling Construction Companies to perk-up their Business and Planning Proc
EDITOR'S PICK
Essential Technology Elements Necessary To Enable...
By Leni Kaufman, VP & CIO, Newport News Shipbuilding
Comparative Data Among Physician Peers
By George Evans, CIO, Singing River Health System
Monitoring Technologies Without Human Intervention
By John Kamin, EVP and CIO, Old National Bancorp
Unlocking the Value of Connected Cars
By Elliot Garbus, VP-IoT Solutions Group & GM-Automotive...
Digital Innovation Giving Rise to New Capabilities
By Gregory Morrison, SVP & CIO, Cox Enterprises
Staying Connected to Organizational Priorities is Vital...
By Alberto Ruocco, CIO, American Electric Power
Comprehensible Distribution of Training and Information...
By Sam Lamonica, CIO & VP Information Systems, Rosendin...
The Current Focus is On Comprehensive Solutions
By Sergey Cherkasov, CIO, PhosAgro
Big Data Analytics and Its Impact on the Supply Chain
By Pascal Becotte, MD-Global Supply Chain Practice for the...
Technology's Impact on Field Services
By Stephen Caulfield, Executive Director, Global Field...
Carmax, the Automobile Business with IT at the Core
By Shamim Mohammad, SVP & CIO, CarMax
The CIO's role in rethinking the scope of EPM for...
By Ronald Seymore, Managing Director, Enterprise Performance...
Driving Insurance Agent Productivity with Mobile and Big...
By Brad Bodell, SVP and CIO, CNO Financial Group, Inc.
Transformative Impact On The IT Landscape
By Jim Whitehurst, CEO, Red Hat
Get Ready for an IT Renaissance: Brought to You by Big...
By Clark Golestani, EVP and CIO, Merck
Four Initiatives Driving ECM Innovation
By Scott Craig, Vice President of Product Marketing, Lexmark...
Technology to Leverage and Enable
By Dave Kipe, SVP, Global Operations, Scholastic Inc.
By Meerah Rajavel, CIO, Forcepoint
AI is the New UI-AI + UX + DesignOps
By Amit Bahree, Executive, Global Technology and Innovation,...
Evolving Role of the CIO - Enabling Business Execution...
By Greg Tacchetti, CIO, State Auto Insurance
Read Also
Digital Tack
Step In, Step Up, Or Step Off!
The Art of Digitalization
Bridging the Generational Gap in E-Governance
The State of K12 Student Data Privacy in the Cloud
THE ROAD TO DIGITAL TRANSFORMATION FOR PUBLIC UTILITIE
