Enabling Technologies: Leveraging UC Spectrum to Meet Business Communication Needs

Bill Vollerthum, CEO
Keeping in pace with the latest techno-tools is a challenge for enterprises. Making it all seamlessly integrate is even more challenging and the diverse needs of end users further compounds the problem. Enabling Technologies helps clients break through the challenge of transforming their communication and collaboration infrastructure and get onto the UC spectrum for successful business outcomes.


Our mission is to deliver Microsoft unified communication solutions on premise and in the cloud for our global customer base


Headquartered in Glen Arm, MD, Enabling Technologies’ national presence includes an experienced group of UC consultants that provide services involving Office 365, Microsoft Lync and Exchange/Unified Messaging. Spearheaded by Bill Vollerthum, Enabling Technologies, assists its client through all the communication and messaging needs through IT enabled infrastructure that leverage Unified Communications. “Our mission is to deliver Microsoft unified communication solutions on premise and in the cloud for our global customer base,” says Bill Vollerthum, President, Enabling Technologies.

The company’s best practices include planning and design, project management, implementation, comprehensive testing, training, as well as, 24/7 helpdesk support.
The planning step involves a critical discovery process to identify requirements and potential issues that could nullify the solution. The design phase is based upon a thorough needs assessment to align the right technology and technical approach for meeting the clients UC objectives. This could include cloud communication, enterprise voice, video conferencing, PBXintegration, and Lync applications.

Vollerthum highlights the company’s competencies and says, “Enabling Technologies has served and deployed over 900 UC projects globally. We provide around the clock technical support managed services for real-time monitoring, alert detection and troubleshooting support for our client’s UC infrastructure.” Leveraging Lync with business processes, Enabling has developed the following Lync Apps: ETC Ask the Expert, ETC Web Chat, ETC CRM Sync, ETC Lync Passkey and ETC Time Tracker. “The application which we are most excited about is ETC Web Chat. It enables organizations to use Lync 2013 to easily incorporate a realtime presence enabled web chat service within hours on their website,” says Vollerthum.

“We have extensive experience integrating hybrid environments (Lync Enterprise Voice on premise and Office 365). This differentiates us from our competitors. Our efficiency can be validated through our diverse set of customer success stories”, says Vollerthum. One of the successful stories of Enabling Technologies involves Ewing Cole, a fully integrated architectural, engineering, interior design and planning firm. The firm was using extensive web conferencing for communication purposes and wanted to move to a tightly integrated communication system. Enabling Technologies provided them with Microsoft Lync server 2010 that met all their communication needs. The company also designed Communication Enabled Business Apps, which enabled Ewing Cole to integrate their Lync phone calls into CRM (ETC CRM Sync).

Company
Enabling Technologies

Headquarters
Glen Arm, MD

Management
Bill Vollerthum, CEO

Description
Improving business results by leveraging Unified Communications throughout enterprise IT infrastructure