Accelerating Organizational Operations in Healthcare using Microsoft

Justin Hammerling, President, Kapios Health
Justin Hammerling, President, Kapios Health

Justin Hammerling, President, Kapios Health

What is your role at your organization and how do you use Microsoft’s offerings?

I am the President of Kapios Health, a healthcare software company which partners with medical experts to develop and commercialize their information technology solutions. Because we work directly with practitioners, we can provide real solutions to the issues they face. We are embedded within the nation’s 15th largest healthcare system, ProMedica, where many of our ideas originate. Additionally, we leverage our alliances with other healthcare systems to develop innovative software.

We have utilized Microsoft’s Azure Cloud Services to develop, package, and deploy our applications. This has allowed us to rapidly deploy and integrate our products nationwide. Microsoft has provided excellent support in product knowledge and development of our solutions.

Since becoming an official Microsoft partner, we have been introduced to new relationships throughout the industry that otherwise may not have been available. I have had numerous introductions with other industry leaders and hospital systems, that I would not have otherwise had without Microsoft’s connections. Having the Microsoft connection has given Kapios Health a lot of credibility when speaking with prospects. People trust and know the Microsoft name, and coming in with a partnership or introduction from them has opened a lot of doors for us.

  ​Our partnership with Microsoft has opened many doors to new relationships throughout the industry that otherwise may not have been an opportunity   

Did you notice any changes in the acceptance of your software or the architecture of your products after leveraging Microsoft’s offerings?

Due to Microsoft’s corporate reach within healthcare systems, many of the clients we do business with have an enterprise license agreement with Microsoft. A client can choose to either host on their own Azure Cloud, or we can host on our Azure environment. That’s a good thing for us when we are selling into a system because the IT team is already familiar with the security requirements and certifications that Azure has and are already familiar with the back-end network. That makes it easier for our clients to implement our solutions knowing that it’s hosted on a secure Azure tenant with Microsoft.

We’ve worked closely with the Microsoft team to confirm we are following Azure best practices as we continue to build more solutions. They have ensured that we are using their different solutions correctly, allowing us to take advantage of the architecture in all the Microsoft products. 

What are things that you expect Microsoft to do soon for their products that would help your enterprise in improving its operations?

One area I would like to see Microsoft develop further is a “layman education” guide for how their technology, and especially cloud architecture, work for potential clients.  It is incredibly important for customers to feel comfortable about the technology they are about to invest large sums of money into, especially with a vendor they have not done business with before. They need to understand not only what solutions the product provides, but also the way it operates on the back end and what potential I.T. barriers may accompany it. 

The final sign off from a healthcare system typically goes through a committee or at least is discussed and agreed to by the department who will be impacted by the implementation of the technology. Most of those decision makers do not have a technology background, so saying our technology is cloud-hosted utilizing a multitenant architecture with data stored in a SQL database, there will be a lot of blank stares. But if it is presented by saying our technology does not need to be installed on your computer to operate, and the data is stored in such a way that is accessible for reporting needs and easy updates while having built-in user controls for who can access the data, it will be understood by the decision makers.

Microsoft is already addressing this area in its newly launched Executive A.I. School, which is focused on describing how A.I. works and its value proposition in a way the business decision makers understand. I think that program will yield great results as it helps to describe complex technology in a way that business decision makers understand. We hope to see this type of educational guide developed for all of its technologies.

What would be your advice for fellow technology enthusiasts and small business owners as to how they can leverage Microsoft’s solutions?

I would strongly suggest consulting a Microsoft account representative to explain what your business plan is and how you expect to see growth within your organization. They can help you identify products that fit into your tool kit that can help your business grow.

Through our discussions with Microsoft, we were able to see how both companies could benefit and come up with a strategy together to move forward. Microsoft was able to see the potential for more Azure consumption and usage through our product sales. That was key for the partnership to move forward because one of Microsoft’s goals is getting more people up on the Azure cloud.

As a small business owner, the relationship with Microsoft has been very educational and productive. Microsoft is always introducing us to new ideas and ways to construct our software. The more we communicate with them about our industry, pain points, and offerings, the more knowledgeable they become and can help us see new ways their products can fit into our solutions.

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